• HR Services Specialist

    Posted Date 2 weeks ago(4/13/2018 6:37 PM)
    Requisition ID
    Kiosk/Location : Location
  • Mission

    Wireless Advocates and Car Toys are seeking an HR Services Specialist to join the team!


    This is a great career opportunity to apply your skills, knowledge, and business acumen supporting two privately held Seattle-based companies, Wireless Advocates and Car Toys. Wireless Advocates is a third-party provider of wireless products and services both online and in over 600 retail locations nationwide. Together with Fortune 100 channel partners and wireless carriers, our knowledgeable teams of on-site wireless professionals deliver high-value products and services, helping consumers connect and communicate every day. Our retail partners include: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX). 



    Are you customer obsessed? Do you have a passion for a flawless candidate and employee experience? The HR Specialist owns our candidate onboarding and employee transaction experience through operational support of all Wireless Advocates and Car Toys employees. This role is primarily responsible for executing HR processes and services, ensuring managers and employees have the knowledge necessary to transact in our systems, and identifying problems and solutions to ensure flawless experiences.  Additionally, this position supports data audit activities, provides customer service, and performs other operational HR support assistance where needed.



    • Partner with members of HR, management team, and employees on all HR backend operational and employee services issues.
    • Implement and maintain HRIS system.
    • Maintain employee files in various HR systems.
    • Assist in employee service queries and support all employee HR operational needs.
    • Provide tier-one support via phone and email to employees needing transactional assistance with ADP Employee Self Service (ESS) and Manager Self Service (MSS)
    • Verify and ensure legal compliance with the completion of the eI-9.
    • Administers pre-employment requirements including background requests, drug-screen, MVR and employment verification tickets.
    • Follow-up and ensure adherence to Work Opportunity Tax Credit [WOTC] Program. 
    • Timely and accurate completion of unemployment claims.
    • Responsible for new and existing manager training on ADP portals and associated HR business processes. 
    • Ability to interpret and communicate HR policies, procedures and programs.



    • Establish and maintain strong working relationships with employees and managers across the enterprise; work closely with all members of the HR team to ensure flawless transactional support; create an outstanding experience for employees and managers as customers of HR.



    • High school diploma required; some college or Bachelor’s degree preferred.
    • 1 to 3 years of HR experience. Experience in a high volume, fast paced customer service or call center environment may substitute for some HR experience.
    • Proven attention to detail and the ability to prioritize the most important work to provide the best service and experience to employees and managers.
    • Must be able to multitask and manage workload, effectively addressing conflicting priorities daily.
    • Strong technical bent; proficient in MS Office suite, experience with HRIS and HMS strongly preferred.
    • Ability to identify problems, identify root cause solutions, and create efficiencies daily.
    • Strong internal and external customer service focus with an ability to develop solid working relationships.
    • Possess a high level of integrity – must show good judgment and demonstrate confidentiality always.
    • Excellent verbal and written communication skills; proven ability to communicate professionally and effectively via phone, email and in person.


    We’ve Got You Covered!

    At Wireless Advocates, LLC., our people are our greatest asset. We are dedicated to providing our employees the tools to succeed, as well as to maintain a healthy work-life balance. Wireless Advocates offers the following benefits:

    • Medical, Dental, and Vision Healthcare Coverage
    • 401(k) with Company Match
    • Paid Vacation, Sick & PTO
    • Company Paid Commuter Program 


     Wireless Advocates/Car Toys is an equal opportunity employer, we encourage and support diversity in the workplace.


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