HR Services Specialist

Posted Date 1 week ago(2/9/2018 2:34 PM)
Requisition ID
Kiosk/Location : Location


Wireless Advocates and Car Toys are seeking an HR Services Specialist to join the team!

This is a great career opportunity to apply your skills, knowledge, and business acumen supporting two privately held Seattle-based companies, Wireless Advocates and Car Toys. Wireless Advocates is a third-party provider of wireless products and services both online and in approximately 600 retail locations nationwide. Together with Fortune 100 channel partners and wireless carriers, our knowledgeable teams of on-site wireless professionals deliver high-value products and services, helping consumers connect and communicate every day. Our retail partners include: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX).



The HR Services specialist works closely with the HR team to provide excellent employee experience on the front end, handling employee experience, at the back end, HRIS implementation and administration and data management. This role will be primarily responsible for executing HR processes and services, HRIS and data management, analytics and reporting. In addition, this position will be responsible for supporting audit activities, customer service, and other operational support assistance where needed.



  • Partner with members of HR, management team, and field employees on all HR backend operational and employee services issues.
  • Implement and maintain HRIS system with full process and data functionality.
  • Maintain ongoing employee files in Document Management System / HRIS / ATS.
  • Assist in employee service, quarries and support all employee HR operational needs.
  • Maintain one single source of HR database that all company stakeholders can rely on the data.
  • Provide HR support for core HR processes, as well as ad hoc projects and requests.
  • Provide first level functional support to employees needing assistance with Employee Self Service (ESS) and Manager Self Service (MSS) for HR data related transaction
  • Maintain HR back-office database and workflows 
  • Take on projects as needed to support the HR team
  • Provide excellence in customer service while fielding & responding to all internal HR related inquiries.
  • Cross-train within group to ensure coverage
  • Train and develop newly hired enterprise HR Coordinators.
  • Participate in HR-driven cultural initiatives.
  • Timely and accurate maintenance of the HR shared inbox. 
  • Monitor, audit, and ensure compliance on all new hire paperwork for accuracy.
  • Verify and ensure legal compliance with the completion of the eI-9 including E-verify regulations.
  • Administers pre-employment requirements including background requests, drug-screen, MVR and employment verification tickets.
  • Update and maintain the new hire spreadsheets on a daily basis.
  • Follow-up and ensure adherence to Work Opportunity Tax Credit [WOTC] Program. 
  • Responsible for accurately assigning employee’s access to Company’s POS System.
  • Timely and accurate completion of unemployment claims.
  • Responsible for the presentation and the administration of manager training in areas of responsibility. 
  • Establish process and procedure improvements to streamline current processes.
  • Ability to interpret and communicate HR policies, procedures and programs



  • Establish and maintain strong working relationships with employees, HR business partners, Benefits Administrator, recruiters, cross- departments and all levels of the organization



  • Demonstrates sensitivity to deadlines and commitments. Adapts to changes in business, job and customer requirements, systems, procedures, tools, team members and methods. 
  • Up to 5 years of HR experience.
  • Attention to detail and the ability to prioritize in a fast-paced environment.
  • Superior analytical and critical thinking skills.
  • Must be able to multitask and prioritize workload, effectively managing conflicting priorities daily, move fast.
  • Strong technical skills in the use of HR systems, MS office and other tools, excel proficient.
  • Excellent presentation, verbal and written communication skills
  • Ability to identify problems and drive appropriate solutions across diverse stakeholders
  • Strong internal and external customer service focus with an ability to develop solid working relationships
  • A bias for action, a strong work ethic and desire to achieve excellence
  • PHR highly desirable. 
  • Possess a high level of integrity – must show good judgment and confidentiality at all times.
  • Show high level of professionalism within the work place.


We’ve Got You Covered


At Wireless Advocates, LLC., our people are our greatest asset. We are dedicated to providing our employees the tools to succeed, as well as to maintain a healthy work-life balance. Wireless Advocates offers the following benefits:

  • Medical, Dental, and Vision Healthcare Coverage 
  • 401(k) with Company Match 
  • Paid Vacation, Sick & PTO
  • Company Paid Commuter Program


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