• HR Business Partner - Wireless Advocates

    Posted Date 2 months ago(10/24/2018 4:02 PM)
    Requisition ID
    Kiosk/Location : Location
  • Mission

    Headquartered in Seattle, Washington, Wireless Advocates is a third-party provider of wireless products and services both online and in approximately 600 retail locations nationwide. Together with Fortune 100 channel partners and wireless carriers, our knowledgeable teams of on-site wireless professionals deliver high-value products and services, helping consumers connect and communicate every day. Wireless Advocates operates retail kiosks and online sales activities for our retail partners: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX).



    The Human Resources Business Partner (HRBP) provides Human Resources consultative services to management and employees in the assigned area(s) of responsibility, i.e., internal client group(s) or business channel(s). The HRBP is responsible for assessing and diagnosing HR-related needs and identifying and driving appropriate solution. The HRBP strives to maintain objectivity in balancing the interests of all stakeholders and operating as an advocate and advisor for all.



    Employee Relations

    • Provides partnership and guidance to management teams such as coaching, counseling, career development, and disciplinary action.
    • Works closely with managers and employees to improve work relationships, positively impact morale, increase productivity and retention.
    • Leads mediation proceedings between employees, supervisors, and department heads to settle work-related conflicts through advice and final recommendations for action.
    • Analyzes trends and recommends solutions
    • In handling matters, ensures compliance to all relevant employment laws (state and federal) and company policies and procedures.
    • Responds to employee relation issues such as employee complaints, harassment allegations, and civil rights complaints, and leads investigatory proceedings associated with the issues raised.
    • Provides guidance and input on various business issues such as unit restructures, workforce planning and succession planning.
    • Coordinates with the Loss Prevention department in investigation resolutions involving employees.
    • Reviews involuntary terminations in accordance with the company’s established processes to ensure consistency and lawful practices. Will escalate and partner with senior HR leaders for particularly difficult or sensitive matters.
    • Maintains a position and philosophy consistent with the company’s values and standards.

    Employment Law

    • Maintains in-depth knowledge of federal and state regulations regarding employment practices related to the day-to-day management of employees to reduce legal risks and ensuring regulatory compliance.
    • Represents the company for unemployment claims in assigned area of responsibility.
    • Partners with senior HR leadership to assist with legal claims in assigned area of responsibility.

    Policy and Procedures

    • Administers various human resources plans, policies and procedures for employees in assigned area of responsibility. Assists in the development and implementation of employment policies and procedures, and employee handbook updates.
    • Participates in evaluation of reports, metrics, decisions, and results for the HR department and assigned area of responsibility in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency and services performed.
    • Partners with applicable employees and management to communicate various Human Resources policies, procedures, laws, standards and government regulations.

    Employee Retention

    • Partners with applicable recruiting team members and company management in reviewing and recommending specific internal applicants for open positions throughout the company. 
    • To the extent possible, conducts exit interviews and analyzes data in area of responsibility and makes recommendations to the management team for corrective action and continuous improvement.


    • Provides back-up support to other HRBPs across the enterprise when they are out of the office as needed. Will be cross-trained in other areas of responsibility for this purpose as well as train others on own primary area of responsibility.
    • Other duties and projects as assigned.



    • Bachelor's degree in business, human resources, or other related field is preferred. Equivalent work experience may be substituted for education depending on the experience.
    • PHR, SPHR or CPHR certification strongly preferred.
    • A minimum of 5 years of applicable human resources experience required.
    • Background or education in employment law and other government compliance regulations preferred.
    • Demonstrated success in objectively coaching employees and managing through complex, difficult, employee relations issues.
    • Proven ability to effectively resolve problems or issues by using good judgment that is consistent with company standards, practices, policies, procedures, values, and applicable regulations and/or laws.
    • Possess excellent verbal and written communication skills.
    • Ability to clearly and effectively present ideas/recommendations verbally and in writing.
    • Basic to intermediate knowledge of Microsoft Office suite of software tools.
    • Dependable and highly detailed individual with strong time-management and organizational skills.
    • Highly motivated, results-driven and able to work independently as well as with the team.
    • Possess a high level of integrity – must show good judgment and confidentiality at all times.
    • Read, speak, write and understand the English language fluently.
    • Ability to travel occasionally as needed.


    We’ve Got You Covered

    At Car Toys / Wireless Advocates, LLC., our people are our greatest asset. We are dedicated to providing our employees the tools to succeed in their career, as well as to maintain a healthy work-life balance. We offer the following benefits:


    • Medical, Dental, and Vision Healthcare Coverage
    • 401(k) with company match
    • Company Paid Commuter Program   
    • Paid Vacation, Sick, PTO and Holidays


    Car Toys, Inc. / Wireless Advocates supports and encourages a diverse workplace. Any offer of employment is contingent upon an employment background check.


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