• DirecTV Sales Expert

    Posted Date 2 weeks ago(11/2/2018 8:39 PM)
    Requisition ID
    Kiosk/Location : Location
  • Mission

    Headquartered in Seattle, Washington, Wireless Advocates is a third-party provider of wireless products and services both online and in approximately 600 retail locations nationwide. Together with Fortune 100 channel partners and wireless carriers, our knowledgeable teams of on-site wireless professionals deliver high-value products and services, helping consumers connect and communicate every day. Wireless Advocates operates retail kiosks and online sales activities for our retail partner Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX).


    As a DirecTV Sales Expert (DSE), you’ll work in a Wireless Advocates-branded kiosk in our Costco channel, serving one of the nation’s leading retailers. You’ll work closely with your Kiosk Manager to deliver outstanding sales results, operational excellence and an exceptional member experience. You will utilize your sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows you to build trust, educate your customer and offer a variety of options and solutions. This position requires evenings and weekends, Thursday through Monday. The DSE will be responsible to achieve DirecTV monthly Sales Goals at the Wireless Kiosk. Teamwork with Kiosk Associates is a requirement to succeed in this role. The DSE will report to the Kiosk Manager at this location.


    You are the type of sales expert who creates a positive member experience. You strive to meet or exceed all DirecTV Sales Expert customer service, quality of sale and performance expectations. You exhibit high levels of professionalism and operational excellence. You take pride in providing exceptional member service. You maintain effective working relationships with your peers, manager and Costco personnel.




    • Prior sales and retail experience preferred but not required
    • Excellent customer service skills that inspire repeat member visits
    • Exceptional negotiation skills and outstanding follow thru and execution
    • Attention to detail
    • High level of integrity
    • Strong written and verbal communication skills
    • Ability to thrive in a team environment
    • Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays
    • Able to stand for extended periods of time
    • At least 18 years of age
    • Legally authorized to work in the U.S.


    • Customer focus
    • Instills Trust

    We’ve Got You Covered

    Our people are our greatest asset. In addition to competitive pay, full-time employees receive the following benefits package:

    • Medical, Dental, and Vision coverage
    • Retirement Savings including 401(k) with company match
    • Paid vacation time
    • Short-term & Long-term disability insurance
    • Employee Assistance Program 100% company paid
    • $10,000 Life insurance policy 100% company paid
    • Flexible Spending Accounts

    As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

    Wireless Advocates, LLC is an equal employment opportunity employer. To find out more about us, visit our website at http://www.wirelessadvocates.com.


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