• Director of Infrastructure and Service Delivery

    Posted Date 2 weeks ago(1/10/2019 6:54 PM)
    Requisition ID
    Kiosk/Location : Location
  • Mission


    Headquartered in Seattle, Washington, Wireless Advocates is a leading provider of wireless products and services both online and in over 600 retail locations nationwide. Together with the top wireless carriers (Verizon, T-Mobile, AT&T, Sprint) and OEM's (Apple, Samsung, LG, Motorola), our knowledgeable teams of on-site wireless professionals deliver high-value products and services - helping consumers connect and communicate every day.

    Car Toys is the parent company of Wireless Advocates and the largest independent multi-channel specialty car audio and mobile electronics retailer in the United States. We offer a broad selection of the best car audio, mobile entertainment, navigation/road safety, and security systems from the top manufacturers and also offer an array of auto salon services. Our consultative process ensures you're getting what you need, and our certified installers and superior installation standards ensure your products will be installed flawlessly.



    The Director of Infrastructure and Service Delivery will lead the Enterprise IT Infrastructure and Operations Team and the Support Center.  This role is responsible for Technical Architecture, Network Services (LAN, WAN, Internet, Intranet, Extranet & Wireless Mobility), Information Security and Controls, End-Point Technology and Support.  As a senior level IT leader you will provide both hands-on tactical management and strategic direction for IT Infrastructure Operations.  IT provides systems and integrated solutions across Car Toys and Wireless Advocates business channels.



    • Business advisor to Car Toys and Wireless Advocates lines of business providing technical thought leadership, solution alternatives, setting technology standards & procedures, delivering predictable operations and guidance for Information Technology including Technical Architecture, End User Services, Risk Management, Investigations, Security, and Network Services capabilities:

    -Technical Architecture (LAN, WAN, Broadband, Satellite)

    -Information Security and Controls, Risk Management, Disaster Recovery, Compliance

    -End-User Services (End User Computing, Productivity Tools, Telephony, Break/Fix, New location set-up)

    -Network Services (Network Connectivity, Internet Service Providers, System Performance Monitoring)

    -IT Operations – Change Management, Problem Management, Incident Management

    -Demonstrated experience with ERP solutions across distributed business model with a diverse set of distribution points

    • Partner with Car Toys and WA Leadership Team to identify and position IT Investments
    • Build close effective working relationships with Car Toys and WA field employees, customers, and suppliers at all levels providing seamless delivery and support of services to all of all lines of business
    • Collaborate with Business Leadership Team to ensure service levels are consistently defined across all disciplines of Information Technology.
    • Drive IT Policies, Standards and Procedures that support a scalable and sustainable technology environment.
    • Manage business risk by ensuring information is secure, protected, and that the business can be recovered in the event of a disaster
    • Vendor Management
    • Cross-Functional Communications



    • Strong technical knowledge, leadership, and team management experience
    • Strong service delivery and change management skills
    • Minimum of 7-10 years experience leading complex multi-functional teams.
    • Four-year degree in Information Technology or related technical field or equivalency of education and work experience
    • Experience working in a fast-paced, high demand environment with the demonstrated ability to build effective agile processes that currently don’t exist.  Experience in a start-up Entrepreneurial environment is a huge plus
    • Experience having led part of an IT organization in comparable customer focused distributed organizations offering highly tailored front-line solutions working with wireless carriers and partners
    • Proven people leadership and team building skills – must have experience leading, coaching, and growing talent
    • The successful candidate will be a strong and persuasive communicator, both with technical and business communities, throughout the organization
    • Ability to coordinate across organizational boundaries and demonstrate “added value” in his/her efforts defining, establishing, and delivering technically sound and affordable solutions
    • Experience developing business cases and solution sets designed to help Car Toys and WA strengthen their competitive position
    • Ability to rapidly analyze complex and ambiguous situations and to devise insightful technology solutions.  Also, ability to implement these solutions across the entire organization in the most optimal way
    • Proven experience as a field-focused, change-driving leader.  The successful candidate will establish immediate credibility as an extremely capable technology leader who also understands how businesses operate and make money
    • Experienced with both “Premise” and “Cloud” technology solutions to properly manage the most optimum for application architecture
    • Strong and inspiring coach and leader; able to balance role of business advisor and technologist with a sense of urgency to deliver results
    • Demonstrated experience successfully leveraging third-party providers – excellent supplier relationship skills
    • Understands the key principles and dynamics surrounding a diverse distributed retail environment



    • Ability to sit and/or stand at a work station in an office environment for extended periods of time and work on a PC without limitations
    • Excellent situational awareness – must be comfortable in dynamic open environments
    • Ability to travel to, and move about in, field locations in order to perform field assessments on a limited basis
    • Ability to occasionally work non-traditional or extended hours based on business need


    We’ve Got You Covered!

    At Wireless Advocates, LLC., our people are our greatest asset. We are dedicated to providing our employees the tools to succeed in their career, as well as to maintain a healthy work-life balance. Wireless Advocates offers the following benefits:  

    -Medical, Dental, and Vision Healthcare Coverage

    -401(k) with company match

    -Company Paid Commuter Program

    -Paid Holidays, Vacation, Sick and PTO


    Wireless Advocates/Car Toys is an equal opportunity employer, we encourage and support diversity in the workplace.





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