Headquartered in Seattle, Washington, Wireless Advocates is a leading provider of wireless products and services both online and in over 600 retail locations nationwide. Together with the top wireless carriers (Verizon, T-Mobile, AT&T, Sprint) and OEM's (Apple, Samsung, LG, Motorola), our knowledgeable teams of on-site wireless professionals deliver high-value products and services - helping consumers connect and communicate every day.
Car Toys is the parent company of Wireless Advocates and the largest independent multi-channel specialty car audio and mobile electronics retailer in the United States. We offer a broad selection of the best car audio, mobile entertainment, navigation/road safety, and security systems from the top manufacturers and also offer an array of auto salon services. Our consultative process ensures you're getting what you need, and our certified installers and superior installation standards ensure your products will be installed flawlessly.
MISSION & SCOPE:
The Director of Infrastructure and Service Delivery will lead the Enterprise IT Infrastructure and Operations Team and the Support Center. This role is responsible for Technical Architecture, Network Services (LAN, WAN, Internet, Intranet, Extranet & Wireless Mobility), Information Security and Controls, End-Point Technology and Support. As a senior level IT leader you will provide both hands-on tactical management and strategic direction for IT Infrastructure Operations. IT provides systems and integrated solutions across Car Toys and Wireless Advocates business channels.
ESSENTIAL DUTIES & RESPONSIBILITIES:
-Technical Architecture (LAN, WAN, Broadband, Satellite)
-Information Security and Controls, Risk Management, Disaster Recovery, Compliance
-End-User Services (End User Computing, Productivity Tools, Telephony, Break/Fix, New location set-up)
-Network Services (Network Connectivity, Internet Service Providers, System Performance Monitoring)
-IT Operations – Change Management, Problem Management, Incident Management
-Demonstrated experience with ERP solutions across distributed business model with a diverse set of distribution points
PHYSICAL DEMANDS & WORK ENVIRONMENT:
We’ve Got You Covered!
At Wireless Advocates, LLC., our people are our greatest asset. We are dedicated to providing our employees the tools to succeed in their career, as well as to maintain a healthy work-life balance. Wireless Advocates offers the following benefits:
-Medical, Dental, and Vision Healthcare Coverage
-401(k) with company match
-Company Paid Commuter Program
-Paid Holidays, Vacation, Sick and PTO
Wireless Advocates/Car Toys is an equal opportunity employer, we encourage and support diversity in the workplace.